Why can not I register or reset my password?

Jul 12, 2019
Because your e-mail account is from one of the following providers who directly reject the sending of the confirmation e-mail:
  • Hotmail: These include the addresses @hotmail.com, @hotmail.de, ...
  • Live: These include the addresses @live.com, @live.de, ...
  • Outlook: This includes the addresses @outlook.com, @outlook.de, ...
  • MSN: This includes the addresses @msn.com, @msn.de, ...
  • ...
Note: The emails are sent via our email server that is NOT used for spamming purposes. StartTLS, X509, SPF, DKIM, DMARC, DNSSEC etc. are configured correctly: https://mecsa.jrc.ec.europa.eu/en/finderRequest/440352f427ec2033862cc91f57ff71e7

Microsoft / Yahoo still reject the emails. Learn more: https://forum.kuketz-blog.de/viewtopic.php?f=36&t=5007
How secure is your email provider?
Hotmail: https://mecsa.jrc.ec.europa.eu/en/finderRequest/092da5419eb80c151e52e9966e23eb2d
Gmail: https://mecsa.jrc.ec.europa.eu/en/finderRequest/0a5bfc5dca566ac717fcb05653349f5a
iCloud: https://mecsa.jrc.ec.europa.eu/en/finderRequest/50b5fe6b31eb4689b9bab3d1c23572ad

Test your email provider: https://mecsa.jrc.ec.europa.eu/en/

Our recommendation, use mailbox.org or similar: https://mecsa.jrc.ec.europa.eu/en/finderRequest/65fccb0ce8e2894320cf31552f006054

Please use this contact form if you want to send our support your old and new e-mail address.
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